Terms of Purchase for HeyDudeo

1. Order Processing and Delivery

• All orders are processed within 1-3 business days from the date of purchase.
• The estimated delivery time is 6-12 business days from the date of shipment.
• We offer free shipping worldwide on all orders, with no minimum purchase required.
• Please note that delivery times are estimates and may be affected by unforeseen circumstances such as customs delays, extreme weather conditions, or postal service disruptions.

2. Payment

• All transactions on HeyDudeo are processed in United States Dollars (USD).
• We accept major credit cards, debit cards, and other secure payment methods as indicated at checkout.
• By placing an order, you authorize us to charge the full amount to your selected payment method.

3. Returns Policy

• We offer a 60-day return period from the date of delivery for most items, provided they are in their original condition, unused, and with all tags and packaging intact.
• Certain items may be excluded from our return policy, such as personalized shoes or items marked as “Final Sale” on the product page (clearly indicated where applicable).
• To initiate a return, please contact our customer service team at [email protected] with your order details.

4. Refunds

• Once your returned items are received and inspected, we will process your refund within 5-10 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

5. Order Modifications and Cancellations

• Requests to modify or cancel an order must be made within 24 hours of purchase by contacting our customer service team at [email protected].
• We cannot guarantee order modifications or cancellations after this period, as your order may have already entered the processing stage.

6. Product Availability

• All products are subject to availability. In the event that a product is out of stock after your order is placed, we will notify you promptly and issue a full refund for the unavailable items.

7. Contact Information

• For any questions regarding your purchase, please contact our customer service team at [email protected].

By placing an order with HeyDudeo, you acknowledge that you have read, understood, and agree to these Terms of Purchase. We reserve the right to update these terms periodically, with the latest version always available on our website.