Shipping Policy for HeyDudeo

Thank you for choosing HeyDudeo for your HEYDUDEL shoes purchase. This Shipping Policy outlines the details of our delivery services, including order processing, delivery times, and shipping-related guidelines. Please review this policy to understand how your order will be shipped.

1. Order Processing

  • All orders placed on our website are processed within 1-3 business days (Monday to Friday, excluding public holidays) after payment confirmation.
  • During peak seasons, promotional periods, or due to unforeseen circumstances, processing times may be extended by 1-2 business days. In such cases, we will notify you via email with an updated timeline for your order.
  • After your order is processed, we will send a shipping confirmation email containing your tracking information.

2. Delivery Times

  • The estimated delivery time for all orders is 6-12 business days from the date your order is shipped.
  • Delivery times are approximate and may vary depending on factors beyond our control, such as:
  • Customs processing delays for international shipments
  • Local postal service disruptions
  • Extreme weather conditions
  • Public holidays in the destination country or region

3. Shipping Costs

  • We offer free standard shipping on all orders worldwide, with no minimum purchase required.
  • At this time, we do not provide expedited or express shipping options. All orders are shipped via our standard shipping method.

4. Shipping Destinations

  • We ship to all countries and territories worldwide.
  • For orders being shipped to countries outside of the United States, the recipient is responsible for any import duties, taxes, or customs charges that may be imposed by the destination country. These fees are not included in your order total and are determined by the local customs authorities. HeyDudeo has no control over these charges and cannot predict their amount.

5. Tracking Your Order

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.
  • Tracking information may take 24-48 hours to become active after your order is shipped, as it needs to be processed by the shipping carrier.
  • You can also check the status of your order by logging into your HeyDudeo account and viewing your order history.

6. Address Changes

  • If you need to modify the shipping address for your order, please contact our customer service team at [email protected] immediately.
  • We can only update the shipping address if your order has not yet been shipped. Once the order has been processed and handed over to the shipping carrier, we cannot change the delivery address.

7. Undelivered Packages

  • If your package is marked as delivered by the shipping carrier but you have not received it, please first check with your local postal service, neighbors, or any safe drop-off locations in your area.
  • If you still cannot locate your package, contact our customer service team at [email protected] within 14 days of the estimated delivery date. Please include your order number and tracking information in your message.
  • HeyDudeo is not responsible for packages that are lost or stolen after delivery confirmation by the shipping carrier.

8. Lost or Damaged Packages

  • In the event that your package is lost in transit (as confirmed by the shipping carrier), please contact our customer service team at [email protected]. We will work with the carrier to investigate and, if necessary, arrange for a replacement or issue a refund.
  • If your package arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. Our team will assess the situation and provide a suitable solution, which may include a replacement or refund.

9. Contact Us

If you have any questions or concerns about our shipping policy, your order status, or delivery, please contact our customer service team at:

[email protected]

We aim to respond to all shipping inquiries within 24-48 business hours.

HeyDudeo reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after the changes are made constitutes your acceptance of the revised policy.