Refund Policy for HeyDudeo
Effective Date: [Current Date]
At HeyDudeo, we want you to be completely satisfied with your purchase of HEYDUDEL shoes. This Refund Policy outlines the terms and conditions for requesting a refund on items purchased through our website. Please review this policy carefully before initiating a return.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item(s) must be returned within 60 days from the date of delivery.
- The shoes must be in their original condition: unused, unwashed, and with all original tags, packaging, and accessories intact.
- The shoes must not show any signs of wear, damage, or alteration, including but not limited to scuffs, stains, or modifications to the soles or uppers.
Certain items are excluded from our refund policy, including:
- Shoes that have been personalized or customized (unless the personalization is incorrect due to our error).
- Items marked as “Final Sale” on the product page (clearly indicated at the time of purchase).
2. How to Initiate a Return and Request a Refund
To start the return and refund process, please follow these steps:
- Contact our customer service team at [email protected] with your order number, the reason for the return, and photos of the item(s) (if applicable).
- Our team will review your request and, if approved, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item(s), including the return shipping address.
- Package the item(s) securely, ensuring that the RAN is clearly marked on the outside of the package and included inside as well.
- Ship the item(s) back to us using a trackable shipping method. You are responsible for the cost of return shipping, unless the return is due to a defective item or an error on our part (e.g., wrong size, wrong style sent).
3. Refund Processing
- Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria (typically within 3-5 business days of delivery to our warehouse).
- If the return is approved, we will process your refund within 5-10 business days.
- Refunds will be issued in United States Dollars (USD) to the original payment method used for the purchase. This includes credit/debit cards, PayPal, or other payment methods accepted at checkout.
- The timeframe for the refund to appear in your account depends on your bank or credit card provider. In most cases, it may take an additional 3-10 business days for the funds to be credited to your account after we process the refund.
4. Partial Refunds
We reserve the right to issue partial refunds in the following circumstances:
- Items returned after the 60-day period but within 90 days of delivery, at our discretion.
- Items returned in a condition that does not fully meet our eligibility criteria (e.g., missing tags, minor signs of wear). The partial refund amount will be determined based on the condition of the item.
- Items returned without a valid Return Authorization Number, which may result in a processing fee deducted from the refund.
5. Non-Refundable Items and Situations
The following are not eligible for refunds under any circumstances:
- Shipping costs for returns that are not due to our error.
- Items that are lost or damaged during return shipping (we recommend purchasing shipping insurance for high-value items).
- Items that are returned after the 60-day period and do not qualify for a partial refund as outlined above.
- Items that were not purchased through our website (heydudeo.com).
6. Cancellations
If you wish to cancel your order before it has been shipped, please contact our customer service team at [email protected] immediately. We will process the cancellation and issue a full refund if the order has not yet entered the shipping process. Once the order has been shipped, our standard return and refund policy applies.
7. Contact Us
If you have any questions about our Refund Policy or need assistance with a return or refund, please contact our customer service team at:
We aim to respond to all refund inquiries within 24-48 business hours.
By making a purchase with HeyDudeo, you acknowledge that you have read and understood this Refund Policy. We reserve the right to update this policy periodically, with the latest version posted on our website.